Partner terms

1Joining

• You must be at least 18 and able to enter into a contract under Indian law.
• Give true details about yourself and keep them up to date.
• Before you take leads, complete verification in the app: ID, PAN, selfie, how you work, experience, zones and the Propli Partner Agreement. Aadhaar is optional; a passport, voter ID or driving licence works the same. Our team checks each item, usually within 2 working days, and may ask you to fix one. We decide who to approve, and may ask for more details at any time.
• Upload only your own documents, unaltered, and only a masked Aadhaar. A false document, or someone else’s, ends your account.
• If we approved you before verification moved into the app, add the missing items within 30 days of the day in-app verification is released. The app shows the date. If any item has not passed by then, new leads stop until it does.
• You can explore the app before you are approved, but leads only go to approved partners.

2Leads and site visits

• Each lead is first offered to approved partners with Taking leads switched on who cover the property’s zone. If no one accepts in time (now 10 minutes), it is offered to approved partners across Bangalore. Accept or decline within the time the app shows; a lead you do not accept goes to the next partner.
• You choose your zones in the app. Our team confirms them and may add or remove a zone.
• Turn up for every visit you accept, on time. If you cannot make it, tell Propli in the app as early as you can.
• Check in at the project site honestly, from your real location. Never use an app or trick that fakes your location.
• Propli may change how leads are offered, and may reassign a lead to protect the buyer.

3Working with Propli’s buyers

• Contact Propli’s buyers only through the Propli app. Never ask for or share a phone number, email, social media handle, link or payment details in the chat.
• Never deal with a Propli buyer outside Propli, and never take money from a buyer.
• Describe projects accurately, never mislead a buyer, and never promise a price, discount or possession date the developer has not confirmed in writing.
• Treat buyers, developer staff and Propli’s team with respect.
• Keep lead and buyer information confidential, and use it only for Propli deals.

4Your own clients

You can register clients of your own through the app. Add a client only with their permission, give their details correctly, and keep any documents they share with you safe. Propli uses their details to register them with the developer and to arrange their visits.

5Earnings and payouts

• Your share of the developer’s commission, and when it is paid, are set by your partner agreement and shown in the app for each lead and booking.
• Earnings become payable only when your partner agreement’s conditions are met. For clients you register, that is once the booking becomes eligible; for Propli leads, after the developer pays Propli.
• We deduct TDS where the law requires it. You are responsible for your own income tax, and for GST if it applies to you.
• If a booking is cancelled or turns out to be invalid, the related earnings may be withheld or reversed, as your partner agreement sets out.
• Payouts go only to a bank account or UPI ID in your own name. After you change it, payouts may pause for a short time while we check it.

6RERA

Propli’s buyers and projects are handled under Estate Hive’s RERA agent registration, so you do not need your own registration to sell as a Propli partner. Do not describe yourself as a RERA-registered agent unless you are one, and follow RERA and the other laws that apply to your work. If you give us a K-RERA agent number, we may check it on the K-RERA register.

7Strikes, suspension and closing an account

Propli may give strikes, pause new leads, or suspend or close a partner account for breaking these terms, for missing visits without notice, for faking a check-in, or for a complaint our team upholds. Repeated strikes lead to a review of your account. We may also close an account if a document you gave is false or belongs to someone else.

You can close your account at any time: tap Profile, then Delete account, in the app, or see the account deletion page. Earnings already due to you are paid as your partner agreement sets out.

8The app and this website

We give you a personal, non-transferable licence to use the Partner app for your work with Propli. Do not copy, scrape or resell Propli’s inventory, prices or lead information. The app and this website are provided as they are and as available; we work to keep them accurate and running but cannot promise they will always be error-free.

9Governing law and disputes

These terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka. Please contact us first at hello@propli.io so we can try to resolve it informally.

10Changes to these terms

We may update these terms. We will tell you in the Partner app before a material change takes effect. If you keep using the app after that, you accept the updated terms.

11Contact

Estate Hive
No: 88 Road, 5th Main Road, Byrathi, K Narayanapura, Bangalore 560077
Email: hello@propli.io
Phone: +91-9036317765