This policy covers the Propli Partner app and this website,
partner.propli.si. Both are operated by Estate Hive
(“Propli”, “we”, “us”), a real estate agent
registered with Karnataka RERA, registration no.
PRM/KA/RERA/
Home buyers who use the Propli app are covered by the Propli privacy policy at propli.io/privacy.
What changed. Partners now get verified in the Partner app. The items you add for it are marked New, and section 3 explains how our team checks your documents.
When you apply on this website
The application form at partner.propli.si/apply asks for your name, mobile number, email (optional), city, the zones you cover, your years in real estate, whether you work on your own or with a firm, your firm’s name and K-RERA agent number if you give them, and your agreement to the Partner terms and this policy. We also record the link or campaign that brought you to the site, and the page you came from.
We use these details only to consider your application and to contact you about it by phone, WhatsApp or email. Applications are stored in a Google Sheet that our partner team uses, through a form service hosted on Vercel.
What we collect in the Partner app
We collect only what we need to verify you, offer you leads and pay you.
To verify you
Before you can take leads, our team checks who you are and how you work. In the app you give us:
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An ID New
Your masked Aadhaar, or a passport, voter ID or driving licence instead, as a photo or PDF. Aadhaar is optional. A masked Aadhaar is the copy from UIDAI’s myAadhaar that shows only the last 4 digits. We keep the ID type, the name on it and the last 4 digits of its number. We never ask for or keep your full Aadhaar number.
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Your PAN New
The number, the name on the card and a photo of the card. Your PAN is stored encrypted, and our team sees only its last 4 characters.
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A selfie New
A photo taken with your front camera.
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How you work New
Whether you work on your own or through a firm, your office or work address, and your firm’s name. If you choose, also your GSTIN, K-RERA agent number, firm PAN and one business proof (a GST certificate, shop licence or visiting card).
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Your experience New
Years in real estate, languages, localities you know and the property types you sell. If you choose, also your previous firm and a short note about you, which only our team sees.
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Your zones New
The parts of Bangalore (North, South, East or West) where you want leads.
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The partner agreement
The version you accepted, the time, your IP address and how you accepted it.
We also keep the result of each check: who checked it, when, and the outcome.
When you use the app
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Account and contact details
Your first and last name, mobile number, email address and password. We send a code to your email to confirm it. Your password is handled by our login provider and is never stored in plain text.
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Payout details
Your bank name, account number and IFSC, or your UPI ID, and the account holder’s name, so we can pay your earnings. Account numbers and UPI IDs are stored encrypted, and our finance team sees them in full only to make a payout.
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Location
Your precise location is read once, only when you tap Check in at a site visit, and only while you are using the app. Propli never reads your location in the background. For each check-in attempt we keep the position, its accuracy, the time, the distance from the project site and whether a location-faking app was detected. Your phone keeps your last check-in position to show how far you are from your leads.
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Your work on Propli
The leads offered to you and what you did with them (accepted, declined, notes, follow-ups and visit outcomes); the bookings you record (unit, home type, agreement value, booking amount and payment mode) and the documents you upload with them (booking forms, payment receipts and your client’s KYC documents); and your commissions, payouts and TDS.
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Clients you add
When you add a client of your own, their name, mobile number (stored encrypted), the project and their requirement. Add a client only with their permission.
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Chats with buyers
The messages you exchange with buyers in the app, including messages our screening blocked, the reason they were blocked, and any strikes.
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Ratings and reports
The ratings and feedback buyers give you after a visit, reports that buyers or our team make about you, and the ratings and notes you give about clients.
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Device and activity
Your push notification token and phone platform; whether you are online, or when you were last seen, while the app is open (shown to buyers you are chatting with); and technical logs such as IP address, device model, app version and errors.
How we check your documents
Our team checks your documents by eye. We do not check them with UIDAI or the Income Tax Department, and no automated face match or AI service sees them.
How we use it
- Verify who you are and how you work, and decide whether to approve you as a partner.
- Offer you leads for properties in the zones our team confirms for you. A lead that no partner in its zone accepts in time is offered across Bangalore.
- Confirm that you checked in at the project site, and show the buyer their visit code only when you are both there.
- Show buyers a short profile of you: your first name and last initial, your selfie once you are approved, your city, languages, years of experience and rating, and whether your ID and RERA registration are verified. Buyers never see your phone number or email.
- Record bookings, and send the booking details and documents to the developer to register the sale.
- Calculate and pay your commissions, deduct TDS where the law requires it, and keep the financial records the law requires.
- Keep chats safe: screen messages before they are delivered, give strikes, and pause new leads after repeated breaches of the partner terms.
- Send you lead requests, visit updates, payout updates and messages from our team by push notification and email.
- Prevent fraud, resolve disputes and complaints, and comply with the law.
Contact details stay inside Propli. Buyers never get your phone number or email, and you never get a buyer’s. Messages that try to share a phone number, email, social media handle, link or payment ID are blocked, and repeated attempts lead to strikes. Propli does not record your phone calls.
Permissions the Partner app asks for
- Location (precise, while using the app): to check you in at the project site. It is needed to take Propli leads.
- Notifications: to deliver lead requests and visit updates on time. It is needed to take Propli leads.
- Camera: for your selfie, photos of your ID, PAN card and business proof, and photos of booking documents.
- Photos and files: to attach photos or PDFs you already have of your ID, PAN card, business proof, booking forms and receipts.
How long we keep it
We keep your information while your partner account is open. If you leave Propli or ask us to delete your account, we delete your personal information within 30 days, except for the records below that we keep longer, and the records we need to resolve an open dispute, complaint or safety report.
- ID documents: photos and PDFs of your ID, PAN card and business proof
- Deleted 30 days after our decision, pass or not.
- An Aadhaar that shows all 12 digits
- Deleted at once.
- Your selfie
- Kept while your account is open, because buyers see it as your profile photo.
- Check results: who checked each item, when, the outcome, the ID type, the name on it and the last 4 digits
- Kept while your account is open, and deleted 7 days after it closes.
- Your business and experience details, and your zones
- Kept while your account is open, and deleted 7 days after it closes.
- Records of who viewed your documents
- Kept for 1 year.
- Your PAN, and records of bookings, commissions, payouts, TDS and invoices
- Kept for as long as Indian tax and accounting law requires.
- The partner agreement you accepted
- Kept while any booking or payout refers to it.
- Applications made on this website
- Kept while we consider them, and deleted when you ask.
Your account closes when you or we close it, or when we complete your request to delete it.
Your rights and choices
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Access
Ask for a copy of the personal data we hold about you.
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Correction
Ask us to correct details that are wrong. Some details you can change in the app.
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Deletion
In the Partner app tap Profile, then Delete account, or follow the steps on our account deletion page. We settle any earnings due to you before we close the account.
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Withdraw ID consent New
In the app tap Profile, then Withdraw ID consent. We delete your ID, PAN card and business proof images and pause new leads until you verify again.
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Objection and withdrawal
Ask us to stop a particular use of your data, or withdraw a consent you gave. You can also turn off notifications or location in your phone’s settings, but Propli leads need both.
To use any of these rights, or to raise a privacy complaint, contact our Grievance Officer, Shamique Hussain, at hello@propli.io or +91-9036317765. We respond within 30 days. If you are not satisfied with our answer, you may complain to the Data Protection Board of India.
Security
Data is encrypted in transit and stored encrypted. We encrypt some data again on top of that. This covers your PAN, firm PAN, office address, bank account number, UPI ID and your clients’ phone numbers. Your ID documents sit in a private store, apart from your profile photo, and open only through links that expire after 5 minutes. Only authorised Propli staff can see partner data, and their access is logged. If a breach affects your data, we tell you in the app and by email without delay, and report it as the law requires.
Age
You must be at least 18 to apply or to be a Propli partner. We do not knowingly collect data from anyone younger.
Changes to this policy
We may update this policy. We will tell you in the Partner app before a material change takes effect, and the date at the top shows the current version.
Contact
Estate Hive
No: 88 Road, 5th Main Road, Byrathi, K Narayanapura, Bangalore 560077
Email: hello@propli.io
Phone: +91-9036317765